At IT and Network Solution (ITNS.NET SRL), we are committed to protecting your privacy and ensuring the confidentiality, integrity, and security of the information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your personal and business data.
1. Information We Collect
We may collect the following types of information:
- Contact Information: name, email, phone number, and mailing address.
- Account Information: account IDs, service subscriptions, and billing details.
- Usage Information: network usage data, IP addresses, and service activity logs.
- Device Information: device type, browser, and connection details.
- Communication Records: customer support interactions, inquiries, and feedback.
2. How We Use Your Information
- To provide and maintain our network and digital services, including Internet, TV, telephony, and cloud solutions.
- To manage your account, billing, and subscriptions securely and efficiently.
- To respond to your inquiries, support requests, and provide customer service.
- To improve our services, optimize network performance, and develop new offerings.
- To comply with legal obligations and protect against fraud, abuse, or unauthorized use.
3. How We Protect Your Information
ITNS.NET takes the security of your personal and business information seriously. We implement strict technical, physical, and administrative measures to prevent unauthorized access, disclosure, alteration, or destruction of data.
- Data encryption for information in transit and at rest using industry-standard protocols (SSL/TLS, AES-256).
- Firewalls, intrusion detection, and advanced threat monitoring to protect network infrastructure.
- Access controls and authentication policies to ensure only authorized personnel can access sensitive information.
- Regular security audits, vulnerability testing, and system monitoring to proactively detect and prevent breaches.
- Compliance with GDPR, local regulations, and best practices in data privacy and information security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data with:
- Trusted service providers who perform services on our behalf (e.g., billing, IT support, cloud hosting), under strict confidentiality agreements.
- Legal authorities when required by law, regulation, or legal proceedings.
- In case of corporate transactions such as mergers, acquisitions, or asset sales, where customer information is transferred under strict privacy protections.
5. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to certain data processing activities, or request restriction of processing. To exercise these rights, please contact our Data Protection Officer at: privacy@itns.net.
6. Cookies and Tracking
ITNS.NET uses cookies and analytics tools to improve your website experience, monitor performance, and understand service usage. No personally identifiable information is shared with third parties through these tools without your consent.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or security practices. The latest version will always be available on our website.
8. Contact Us
For questions regarding this Privacy Policy, or to exercise your data privacy rights, please contact:
- Email: privacy@itns.net
- Phone: +373 22 877 877
- Address: SC ITNS.NET SRL, MD-2068, Republic of Moldova, m.Chisinau, Muncești highway, 121A
ITNS.NET SRL is committed to protecting your privacy and ensuring your information is safe, secure, and used responsibly.